Determined to deliver on its mandate, the Tertiary Education Trust Fund (TETFund) has organized a four- day training workshop on building skills for effective service delivery for Nodal Officers and Directors of Quality Assurance in the 226 public tertiary institutions benefiting from its intervention across the country.
Speaking at the workshop, Executive Secretary of TETFund, Professor Suleiman Elias Bogoro, represented by the Director, Office of the Executive Secretary, TETFund, Arc. Uchendu Wogu, stated that the Fund’s desire to improve the state of Nigerian tertiary institutions, could be jeopardized if dysfunctional services are rendered to service takers.
Being the first of its kind, Professor Bogoro further stated that the training was designed to equip participants with skill-oriented ideas in the face of global competitiveness and also assist them in building skills for effective service delivery.
He urged the representatives of the institutions to inculcate efficient service delivery to ensure Nigerian higher institutions compete favourably with the best in the world.
In her remarks, National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, commended the Management of TETFund for organizing the workshop and urged participants to take full advantage of the opportunity. She expressed confidence that the training will enhance better management of processes and systems, that would be monitored to measure compliance.
Also speaking at the event, Head of SERVICOM, TETFund, Mrs. Ebere Nwobu urged the participants to make use of the lessons learnt from the training and ensure they effect it into their daily dealings.
Some of the participants at the event expressed readiness to comply fully and apply lessons learnt from the training in their daily dealings as well as training others who are not privileged to be part of the training.
Areas of interest in the training include quality assurance methods and enforcement in infrastructure; Content Based Interventions in the beneficiary institutions; Strategic Planning, Corporate Objectives and Call Analysis for effective communication and efficient service delivery in the era of ICT, among others.